RVA National Business Excellence Awards
Business Excellence
Awards brochure 
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Message from the RVA CEO Jane Holdsworth
It is with great pleasure and pride that I am able to introduce the inaugural 2009 RVA National Business Excellence Awards. The awards will recognise, celebrate and promote the outstanding achievements of retirement village operators, developers and businesses providing services to the retirement village industry.
The RVA National Business Excellence Awards are the first of their kind in Australia and have been created to recognise and encourage industry excellence in all facets of retirement village operations. The RVA has recognised that the high level of excellence within the retirement village industry has gone unnoticed for too long. As a result, we want to acknowledge, promote and reward villages and businesses through excellence of service, commitment to their residents and ethical practices and behaviour.
The RVA National Business Excellence Awards are open to all RVA members. Finalists and winners will be presented with a trophy and certificate and deservedly share in many benefits that these prestigious awards will provide. Award recipients will be presented with the opportunities to:
- Showcase their success and excellence;
- Promote their achievements to new residents and/or customers;
- Reward dedicated and hardworking staff;
- Receive peer recognition within the industry, by government and other stakeholders; and
- Be recognised as industry leaders.
As a way of identifying achievement in contemporary retirement village planning and operational challenges, the award categories include:
- Design • Sustainability
- Business Practice • Innovation
- Providing a Product or Service • Customer Service
- Longevity in Business Award • Individual Award – Outstanding Contribution
The RVA National Business Excellence Awards will set high standards for developers, managers of retirement villages and organisations providing services to the retirement village industry in Australia. They will encourage innovation, business best practice and leadership.
Winners of the 2009 RVA National Business Excellence Awards will be announced at a formal black tie gala evening to be held in Melbourne on Friday June 12 2009.
I encourage you to consider the wonderful benefits and opportunities of entering the 2009 RVA National Business Excellence Awards and the recognition that it will provide your village and business.
Jane Holdsworth
Chief Executive
Officer
Retirement Village Association
Benefits and Opportunities
Receiving an award is an independent and impressive endorsement of a retirement village and the quality of living and services a retirement village produces.
- An opportunity for retirement villages to gain competitive advantage by having their achievements recognised whilst highlighting their best services;
- A valuable resource of evidence and endorsement that can be used in promotional material and correspondence, creating opportunities for publicity, positive business profiling and recognition within the retirement village industry;
- Sets a national benchmark of quality in retirement village operation;
- Showcases retirement villages that value the commitment, creativity and contribution of their employees and places a high priority on improving the work of employees;
- An opportunity for managers and operators of retirement villages to appraise their current workplace culture and practices;
- Sets standards across all aspects of village operation and provides a benchmark against top village operators;
- All finalists and winners are included in the RVA website and commemorative book;
- Peer recognition at the formal presentation dinner;
- All finalists and winners receive a trophy and framed certificate;
- The right to use the RVA National Business Excellence Awards logo on your letterhead and promotional material for one year following receipt of the award.
Further information will be available on the RVA website at www.rva.com.au from December 1 2008.
Category details, dates, registration
Award Categories
Category 1: Excellence in Design
Category 1.1:
Excellence in design
of a retirement village
Category 1.2:
Excellence in design
of a retirement village
- new development less
than 3 years old
Category 1.3:
Excellence in design
of a refurbishment
of a retirement village
Category 1.4:
Excellence in landscape
design of a retirement
village
Category 2: Excellence in Sustainability
Category 2.1:
Excellence in water resource
management in a retirement
village
Category 2.2:
Excellence in energy
and resource efficiency
in a retirement village
Category 2.3:
Excellence in best practices
in sustainability
Category 3: Excellence in Business Practice
Category 3.1:
Excellence in marketing
and promotion of a
retirement village
Category 3.2:
Excellence in training/professional
development
Category 3.3:
Excellence in best business
practice within a village
including: planning;
quality management;
financial management;
OHS; risk Management.
(Entrants villages
must be accredited)
Category 4: Excellence in Innovation
Excellence in innovation
for or in a retirement
village of a:
- product or service
- process
- technology
- built environment
Category
5: Excellence in
Providing a Service
or Product
Excellence in providing
a product and/or service
to the retirement village
industry
Category
6: Excellence in
Customer Service
Excellence in customer
service within a village
Category
7: Longevity in
Business Award:
This award will recognise
those businesses that
have been
operating and providing
retirement village services
continuously for 20 years
or more by the same owner.
Category
8: Individual Award
– Outstanding
ContributionIndividual
award for outstanding
contribution to
the promotion of
the retirement village
industry
Key Dates
Entries open: December 1 2008
Entries close: March 13 2009
Judging: April 2009
Awards Dinner: June 12 2009
Entrance Fee
A non-refundable entrance fee of $175 per category.
Pricing is GST inclusive.
Awards Presentation Evening
Winners of the 2009 RVA National Business Excellence Awards will be announced at a formal black tie gala evening to be held in Melbourne on Friday June 12 2009.
Registration
Entry submission, category information and online registration for the gala awards evening will be available December 1 2008 at www.rva.com.au. Hard copies of the registration form will also be available from the RVA and ICMS.
Enquiries
Shae Baxter, RVA, Suite 4, 650 Burwood Road, Hawthorn East VIC 3123, Australia
E: research@rva.com.au T: 0 3 9804 0466 F: 0 3 9804 0048
Sponsorship
Organisations are invited to participate as sponsors during the RVA National Business Excellence Awards.
Contact ICMS Pty Ltd for a detailed prospectus.
Event Office
ICMS Pty Ltd 84 Queensbridge St, Southbank VIC 3006, Australia
E: rvaawards2009@icms.com.au T: 0 3 9682 0244 F: 0 3 9682 0288
